Terms of service
Jucos by A
Søndre Ringvej 68, 3., 11
At Jucos by A we reserve the right to refuse your order in the event of mis-pricing on the web site, or if an ordered item has been sold out or taken off the shelves.
We reserve the right to change prices without prior consent. Jucos by A accepts payment with VISA, VISA Electron and MasterCard.
The payment will be deducted from your card when the order is made.
All prices are in DKK and including VAT.
At Jucos by A we will do what we can, to send orders received before 1pm the same day. Orders received later in the day will be sent on the next business day.
We use DAO for delivery in Denmark.
REGARDLESS OF VOLUME A 300DKK FEE IS ADDED TO COVER POSTAL FEES.
International orders will be delivered within 1-10 days from the day you received your shipping confirmation.
Orders are not shipped on weekends and holidays.
Some delays can occur during busy periods and public holidays.
Jucos by A can not be held liable for any delays with the shipping company or local customs.
Consumer rights apply in accordance with applicable laws. You are entitled to return an item due to material failure or product defects. You may get the item repaired, replaced, refunded, or get a price reduction, depending on the specific situation.
You are not entitled to return items due to problems or defects that are the result of improper handling of the item.
You must notify us about a problem or a defect within reasonable time after discovering it.
Jucos by A will cover the return costs assuming they are reasonable.
Use the following address when sending returns:
Jucos by A
Søndre Ringvej 68,3., 11
a refund In order to receive, you need to include your bank and account details in your complaint. Those details can safely be transmitted in an e-mail or through other electronic means, as they aren't confidential, and as they will only be used by us to handle the transaction
We have a 14-day return policy for items purchased in our web shop.
The 14-day period starts when you:
- Receive the item
- Receive the last item of an order where some items have been shipped separately
- Receive the last part of an order when an item is sent as a multiple consignment
- Receive the first item when there is an agreement regarding regular deliveries of an item over a period of time
The shipping costs for returns are paid by you.
In order to return an item, you need to contact us within 14 days of receiving the item, and notify us. The notification should be sent in an email to email@example.com. In the message you need to state your intent to return the item.
Goods not eligible for returns
The following goods are not included in the return policy:
- Goods that, due to their nature, will be irreversibly tied to others at delivery
- Goods with broken seals
- Provided non-financial services, if the delivery of the service was commenced with prior and explicit consent and agreement about the service not being eligible for a return once the service has been completed
- Goods and services sold through public auctions
In order to make use of our return policy, you need to return your order without unnecessary delay and no more than 14 days after you have notified us about your intent to do so.
The costs involved in returning the item(s) to us are paid by you. You are also responsible for packing the item(s) properly.
You need to include a copy of the order confirmation. Handling will be quicker if you also fill in and include our return form.
You are responsible for the item(s) from the time of delivery, until we have received the return shipment.
We will not accept parcels sent with Cash-on-Delivery.
State of retuned goods
You will only be responsible for any decrease in the value of an item, if you have used it more than required, in order to determine the item's properties and how it's used. In other words, you can try it the way you could in a physical store.
If the item has been used more or in other ways than described above, it will be considered to be used. This means that you may only receive a partial refund, or no refund at all, when returning the item, depending on the state of the item at the time of the return.
In other words: In order to be eligible for a full refund, you need to try the item without actually starting to use it.
Refunds for returned goods
If you return an item, we will refund the money you paid for it. In case the value of the item has decreased and you are responsible for it, then the decrease in value will be deducted from the refund.
When returning an item, all costs will be refunded, including delivery costs (excluding extra costs, incurred as a consequence of you not using the cheapest delivery option available), without unnecessary delay, and no more than 14 days after the day when we received your notification about returning the item.
The refund will be done using the same payment method you used when paying for the item, unless you have specifically requested another method.
We reserve the right to delay a refund until we have received the returned item, unless you have provided documentation for shipping it.
All personal information is stored in connection with use of the website and webshop will be treated with utmost care. The information we store will not be sold or used for any purpose other than to make sure you get the best possible service.
For security reasons, no payment information is kept in our database.